Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

We had the 2 years agreement with Telus, and as per our contract, we supposed to pay certain monthly fee, after a year, we noticed that they take almost $40 more than what we have in the contract. We called the customer service, we got transferred to 3 different people until finally we got to the one who should explained what happened.

I'm so sorry to say she way rude, her explanation was "OBVIOUSLY we can't grantee same price for 2 years"?!! so why we have the 2 years contract!!! i don't understand.

when I asked her why i stay with you 2 years, she replied "Because you are happy with the service"!!!! what is that? really?

I'm happy with the service, so you increase the fee without any notification and when i ask you reply OBVIOUSLY you can't grantee the price!!!

Worst reply from a customer service representative that supposes to represent a big company.

We Cancelled of course and we're now with Shaw.

Product or Service Mentioned: Telus Communications Customer Care.

Reason of review: Poor customer service.

I liked: Coverage.

I didn't like: Customer service.

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