In early December, 2010 I cancelled by Mobility account due to several reasons; One if which was billing me an extra $2.00 for something called a Summary Paper Bill Fee. This charge was never agreed to and I resent Telus altering the terms of our contract without consultation.
After one half hour of trying to get through on the phone ("We are currently experiencing higher than usual cancelations") I finally got through to Telus's "Customer Retention" representative. (Makes one wonder why a good company would need a retention rep. if they were giving good service)I made it very clear that I was not going to pay this addtional fee and that I did not want further contact with Telus. Two days ago I received a bill for, you guessed it...$2.00, plus .24 HST.
C.R.T.C. here we go!
Product or Service Mentioned: Telus Communications Phone Service.