Last night, I had the most unpleasant experience with Telus Customer Loyalty and Retention Rep. After some issues resulting from a hardware switch I was directed to the Customer L&R rep.
I tried to tell the rep my side of things the rep would continually talk over me.
If the rep had some common courtesy and patience, given time, I would have come around. Then the rep became sarcastic and made a joke. The rep asked if my phone was working ok and if I could hear her clearly because the rep felt like she was repeating herself.
This from a Loyalty and Retention rep!
I don't understand how a rep working in the L&R department can be driven to make a customer dislike Telus. The other reps were very patient and friendly. The L&R rep was the only one that was hostile, sarcastic, rude and unwilling to listen.
I have lost all desire to stay with Telus at the end of the call and this is direct result of conversation with Telus' Loyalty and Retention department representative. Go figure.
Review about: Telus Communications Phone Service.