Not happy with Telus Mobility. Not a happy customer! Be aware of Telus Mobilty. telus Mobilty is unfair to their customers, read below!
This is the second time (first time happened in Calgary about 9 years ago)Telus Mobility has had very unorganized customer service & now they are not honouring what they said they would do for me 1 year prior. No good Telus Mobility!
Basically, Telus Mobility said they would waive any fees related to my account because I called in to cancel one year ago....they said "oh please don't cancel, just keep the phone active". I said okay but I don't want to pay anything, they said okay we will waive all fees.
Now here is my story. I have had this account for about 4 1/2 years now. I am not in an contract with them. I completed a 3 year contract. I called in to cancel the account about 1 year ago (according to their records) I said just cancel the account please. The said they would waive the fee to keep me as a client.
So I get a call today, 1 year later. Telus is telling me that the account is in suspension. I said so, I wanted to cancel it. Telus said I owe $123. I said why, Telus said, because of the $1/month & $7.95 system access fee. Just Now! Wow!.... To make things worse, I have spoken to 6 people from Telus (no exaggeration) because they need to first take it off vacation disconnect, then another person directs me to the wrong department, then I have to go to the cancellation department. Then I have to go to client care. Then I get disconnected, that's right I just got disconnected. I'm not making this stuff up folks. Telus is unorganized.
Here is why I think this is wrong. I am not in a contract. Telus has a record that I tried to cancel the account 1 year ago. I have not even used the account since that phone call. Telus is still saying they need me to pay for the account. I have asked twice for a supervisor, Telus said they were going to get one, but another girl came on the line. No Supervisor.
Telus keeps asking, what do you want to do? I said well, you called me today so I'm returning your call. Just fix it! If you need to cancel the phone, then cancel it, but I shouldn't have to pay this unfair amount.
It would be different if I was in a contract & that I racked up the bill due to usage, but I haven't. So Telus thinks that I should still have to pay!! What do you think guys?
I will probably still end up paying the fee to avoid any credit issues (Telus making unfair reports to the credit bureaus) However, until today I was going to call them back when I wanted this account. Not now. you know bad news travels faster then good! Telus should really have people in place to fix a few customer services situations. My business does!
I will never do business with Telus again, and I advise for anyone who is thinking about it, to not do business with Telus Mobility. They are very, very unorganized. Their people don't have a way to communicate with each other.
Well, I have said my bit. Please make your own decision, now my time is worth more than $123/hour so I will likely just pay the money & have a lesson learned! Respect your time!
Very unhappy with Telus Mobility! Telus Mobility sucks! Telus Mobility is wrong! telus Mobility has company problems! telus Mobility has customer relation issues. Don`t do business with Telus Mobility! Be careful Telus Mobility! Telus Mobility wrongful to customer!
Review about: Telus Communications Customer Care.