Product: Telus Communications Phone Plan Clear all filters (51 of 51 reviews match)
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These people reported a late payment of $8.20 to the credit bureau which lowered my credit rating by about 50 points.When I called to complain, I waited for 35 minutes to speak to someone in Guatemala who was very nice and who had someone fron Canada call me. She was...
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Telus Communications Phone Plan
#1167157
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I was overcharged for a plan that was neve explained , never informed, customer services zero, at telus store they do not what they are doing.At Telus store they would not allow me to use Telus store phone to connect to the customer service. once connected they asked...
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1.0
Product
Telus Communications Phone Plan
I liked
  • Extremely unsatisfied and pissed off
#1023585
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I was with telus mobility and shared a plan with my brother, when i tried to leave to go with another company with cheaper plan I asked if it was possible to leave my half of the plan without my brother needing to keep paying for me, they said absolutely..Seemed very...
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1.9
Product
Telus Communications Phone Plan
#1022931
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Telus Communications Phone Plan Review

Worst company to deal with I have to 2 ph line with them since 4 month and I spent 1hr to 2 hr every 1 for bill issue it's pain they don't know what they are doing WORST WORST WORST COMPANY
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Product
Telus Communications Phone Plan
#887791
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For the past 4 months telus has been adding charges to my plan, i paid it but have asked for the person who set up my account to speak with me and explain the sudden extra charges.. still no word. Telus might be worse than bell
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Anonymous
George

I am sooo disappointed with Telus Plan.I got iPhone 6 with 300 min and 2.5 GB of data. The plan is expensive the way it is, but charges and fees are extreme. this month i end ...

1.6
Product
Telus Communications Phone Plan
#883872
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Have 3 cell phones on a group plan with 1 year remaining. Wanted to add another phone to the plan but Telus would not add another phone to the plan for one year(just so I could renew all 4 phones at the same time). I was told that if any new phone was added to my...
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Anonymous
Anonymous

You are a joke.You are probably on old 3 years plan so adding phone wont share with older plans.You could had buy a phone used or full price and get a month to month plan inst...

1.8
Product
Telus Communications Phone Plan
I didn't like
  • Ignorant customer service people
#841582
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This company is fraud.Before they terminate the number for a 4 year old customer like me, they should have notified me that I am due for renewal and I have balance of 59 dollars left (instead of sending me so many junk e-mails). Instead they not only gave my number to...
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1.7
Product
Telus Communications Phone Plan
I liked
  • Store customer service
I didn't like
  • No useful notifications in mail
  • Stealing balance thinking that i am dead
#836071
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i had a phone with these *** called TELUS *** *** mobility.jan 2 to april 15. the contract started at and supposed to be $75/m my first bills come with $156 the second bill comes $205 third bill comes 57long story short i from jan 2 to april 15 my bill is $722.57. i...
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1.3
Product
Telus Communications Phone Plan
I didn't like
  • Network
  • Coverage
  • Billing method
#830714
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I called on more than one occasion to try to get my money back and in the end they told me that I had to supply my banking debits because they did not have the information beyond 90 days as it is a prepaid account.I called well within the 90 days for my refunds but got...
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Terrace, British Columbia
Product
Telus Communications Phone Plan
#828764
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Telus Communications - Telus Signal weak, 3 dots!
Telus Communications - Telus Signal weak, 3 dots!
Telus Communications - Telus Signal weak, 3 dots!
Telus Communications - Telus Signal weak, 3 dots!
Telus Communications - Telus Signal weak, 3 dots!
I switched from Rogers to Telus, after an hours with the paper work, got home and gave the phone to my wife, left to work, make a first called to my wife (both phone from telus) but got cut off 2-3 times, this was a shocked to me, with a signal like that Telus still in...
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2.5
Product
Telus Communications Phone Plan
I didn't like
  • Signal is too weak
#817078
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