Product: Telus Communications Customer Care Clear all filters (0 of 42 reviews match)
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Telus hires offershore hire company to handle their customer service. I waited for 1 hours 28 minutes and 8 second to check my account. I was told the offshore company doesn’t have access to my account and will have to have someone to call me back. What a joke?! I am...
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1.0
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Telus Communications Customer Care
#1341164
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WORST customer service ever. I have been put on hold for more than 2 hours. They say they care about their customers but do not value their customer’s time. Keeps on transferring to other departments but do not resolve any issues. I just upgraded my phone but used the...
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Anonymous
wayne

..and who are going to go with…. Shaw? They're all now at the lowest common denominator.

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Telus Communications Customer Care
#1305342
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Hello my name is Lisa Larche my account is under 778-908-8417 I called customer service and got Ronnie to help me reconnect my WiFi he was so helpful and not at all frustrated with my little experience he checked thoroughly to make sure my WIFI was indeed the issue...
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3.6
Product
Telus Communications Customer Care
I liked
  • Call in center ronnie that helped
#1251929
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Telus Communications - Terrible!!!!

Called not only twice but THREE times for the past three months to get my pre paid visa for signing up with telus internet. They say there is NO record of me calling. LIES! I dont qualify for one now apparently!!! I have had to call at least three times to get my Wi-Fi back up and running. TERRIBLE SERVICE ALL AROUND!
1.1
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Telus Communications Customer Care
#1231166
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I live in Edmonton Canada. The story began with a call form a Telus representative. He offered me an upgrade, which changes my free Internet 15 to Internet 25 with only addition 5 dollars charge. But what actually happened, I was charged with full rate. When I realised...
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Anonymous
Staceyl

I had a similar experience. Write to the PM and premier. I have had enough.

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Telus Communications Customer Care
#1228087
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Will NEVER use telus again.As a business owner, I decided there was no sense keeping print advertising anymore as no one uses it (yellow pages). I called to cancel my service to find out that their cycle between their contract call and the actual date you can cancel is...
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1.4
Product
Telus Communications Customer Care
I didn't like
  • Customer service
#1216042
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We had the 2 years agreement with Telus, and as per our contract, we supposed to pay certain monthly fee, after a year, we noticed that they take almost $40 more than what we have in the contract. We called the customer service, we got transferred to 3 different people...
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2.3
Product
Telus Communications Customer Care
I liked
  • Coverage
I didn't like
  • Customer service
#1206563
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Telus Communications - Terrible would give 0 stars if possible

Sent back a receiver four months ago and never got a call until collections sent me a letter. Now been trying to get ahold of them for a week because they are saying I owe them $525. Was through them for my whole life for my cellphone and it was a terrible experience as well.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Telus Communications Customer Care
#1200725
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Telus Communications - Insanely poor 24/7 call customer support

Im on the phone waiting in line for 44mins..before i hang up..waiting on the phone should'nt be that long..that why im switching.
Product
Telus Communications Customer Care
#1138189
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On June 20th I tried to call telus regarding overfilling.I was on hold for 45 min with the same message over and over again on how busy they where .So I hung up then I tried on the 22nd ,Still got the same message I hung up again . The reason being I have 4 kids and I...
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1.6
Peace River,Alberta
Product
Telus Communications Customer Care
I didn't like
  • Very poor customer service
  • Customer service started an argument
  • Incorrect pricing
#1065337
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