Product: Telus Communications Customer Care Clear all filters (36 of 36 reviews match)
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Will NEVER use telus again.As a business owner, I decided there was no sense keeping print advertising anymore as no one uses it (yellow pages). I called to cancel my service to find out that their cycle between their contract call and the actual date you can cancel is...
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1.4
Product
Telus Communications Customer Care
I didn't like
  • Customer service
#1216042
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We had the 2 years agreement with Telus, and as per our contract, we supposed to pay certain monthly fee, after a year, we noticed that they take almost $40 more than what we have in the contract. We called the customer service, we got transferred to 3 different people...
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2.3
Product
Telus Communications Customer Care
I liked
  • Coverage
I didn't like
  • Customer service
#1206563
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Telus Communications - Terrible would give 0 stars if possible

Sent back a receiver four months ago and never got a call until collections sent me a letter. Now been trying to get ahold of them for a week because they are saying I owe them $525. Was through them for my whole life for my cellphone and it was a terrible experience as well.
1.1
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Advertised vs Delivered
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Diversity of Products or Services
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Telus Communications Customer Care
#1200725
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Telus Communications - Insanely poor 24/7 call customer support

Im on the phone waiting in line for 44mins..before i hang up..waiting on the phone should'nt be that long..that why im switching.
Product
Telus Communications Customer Care
#1138189
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On June 20th I tried to call telus regarding overfilling.I was on hold for 45 min with the same message over and over again on how busy they where .So I hung up then I tried on the 22nd ,Still got the same message I hung up again . The reason being I have 4 kids and I...
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1.6
Peace River, Alberta
Product
Telus Communications Customer Care
I didn't like
  • Incorrect pricing
  • Customer service started an argument
  • Customer service
#1065337
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Service was originally provided on June 1st.But we didn't have access to the phone room so we had to cancel and reschedule the service. Called on the same date and a Telus Customer transfer me to the technical support. After talking with them and gave them my Order#,...
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Product
Telus Communications Customer Care
#1056656
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Horrible.First time supervisor doesn't call back. Second time the sup says he will contact the escalation team, promises me it will be "rush", 24-48 hour max, I call back 72 hours later to find there are no sup notes and now "you can get a call back on Monday". Like,...
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2.2
Product
Telus Communications Customer Care
#1031172
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A sale Manager from Telus came to my parent house, presented his business card, suggesting upgrade something for internet service and bill would stay the same or even a dollars less.He given my dad a day the tech would come to setup. The tech never came, my mom worried...
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1.8
Product
Telus Communications Customer Care
#948122
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WHY DO YOU CONTINUALLY HAVE PEOPLE WAITING FOR OVER AN HOUR TO SPEAK TO SOMEONE THIS IS TOTALLY UNACCEPTABLE WHAT AM I PAYING OVER 200.00 A MONTH FOR FOR NO CUSTOMER SERVICE SORRY I AM WITH YOU SERIOUSLY GOING ELSEWHERE EVERY SINGLE TIME I CALL I GET NOWHERE BECAUSE NO...
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1.0
Product
Telus Communications Customer Care
I didn't like
  • Waiting for two hours and still have not talked to anyone
#930079
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Been with telus for 4 years . and one thing i can tell they dont care of about their consumers and very rude customer service. They just wanna charge you money.
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Anonymous
john

The worst customer service in the hole world. the don't give a *** about there costumers as long as die get paid. I have contract over 500 dollars a month.*** *** they all can...

1.0
Product
Telus Communications Customer Care
#929588
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