Not resolved

We finally signed up for a Telus Air Card after much research and communication to Telus personnel and their affiliates as to whether this air card would work at the Glamis Sand Dunes in Idaho.

We were assured by 3 or 4 different reps that we would have ABSOLUTELY NO PROBLEM getting reception there.

When my husband got there he thought the air card was broken and had to borrow a truck to go into town and call me requesting the phone number for a Telus rep in Canada to speak to concerning the card.

They tested the card and came to the conclusion that is was not broken but the problem was that we could not get any reception at the dunes or anywhere else around there.

Telus refused to take the air card back or to reimburse us monthly fees or listen to our complaint in a civilized manner ever since.

We have been having to pay $18.98 per month ever since and we had to really complain hard to get it down to that.

Telus wants to charge us an extra $1 a month in order to cancel the contract, meaning to keep the contract (7 mos. left now) would be $137 and to cancel it would be $140. We have never used this air card as we have no other use for it.

Review about: Telus Communications Phone Service.

Had an Experience with Telus Communications?

Write a review


Terms of Service
Post Comment

You May Also Like

Telus Communications - Telus Signal weak, 3 dots! Telus Communications "I switched from Rogers to Telus, after an hours with the paper work, got home and gave the phone to my wife, left to work, make a first called to..." Read more Incompetent Ignorance. Safelink wireless Safelink Wireless "I have submitted all documentation several times thru various methods including texting the information,email, and U.S. Postal Service. It states my documentation is approved however my status is still PENDING...." Read more Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Heartland Rvs - Horrible service backing up Terrible construction Heartland Rvs "I am writing this in hopes that other buyers research before they purchase, and stay away from Heartland. I did not do this and now I am paying for it...." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Kfc - COULD HAVE BOUGHT A BAG OF REAL POTATOES FOR THIS PRICE Kfc "I bought a side of mashed potatoes with my chicken sandwich for $2. $2 for some effing whimpy side of potatoes. WTF-I could have bought a bag of potatoes at..." Read more Ray Padula - Terrible Product and  Customer Support Ray Padula "I have bought the sprinkler system a couple of years ago but used for the first time late last year. Now the nozzles are pointing downward and do not come..." Read more