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I have been a customer of Telus for as long as they've been in business many years now. I am appalled and shocked at the ridiculous department they call customer service. I myself have been in the sales and customer service industry for over 20years and am aware that...
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1.7
#1372228
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I called to cancel my account with Telus. I waited on hold for two hours before an agent responded and then was asked a series of security questions. I requested to cancel my account. I was told by the agent they could not cancel my account and I needed to be...
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I didn't like
  • Poor customer service - does not deserve a single star
#1334480
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I have been a Telus customer for the past 30 years, so when I needed to upgrade my phone I did some comparative research before going into the Telus store in the Mississauga Heartland area (5840 Mavis Rd #2, Mississauga, ON L5V 3B7) on Mon., Sept. 24, 2018 at 12:30pm....
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3.0
I liked
  • Extremely unsatisfied and pissed off
#1367250
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Telus sent me a text in July, informing me that my plan was changing in August. Okay. So, I called them. On hold for well over an hour to speak with a guy in the Philippines who didn't have a sweet clue, even though he tried to fake it by reciting a prepared text. I...
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1.0
I didn't like
  • Dont answer the phone
#1340365
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TELUS NEVER HAD CHANGED THEY HERE TO SHOW SOME SHINY THINGS GOT YOU TIED THEN NEVER CARE IF YOU WANT TO LEAVE PAY PENALTY AND GO THAT'S WHAT THEY WANT MONEY WITHOUT SERVICE MY SHAW WAS FASTER THAN THIS FIBER BUT THEY NEVER AVAILABLE TO TACKLE I M TRYING TO CONTACT THRU...
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#1348355
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I never had any previous problems with Telus, I actually enjoyed their home TV, internet and mobility services before the following experience. I was moving from Canada to the US. I made two calls to cancel my mobility plan BEFORE leaving Canada. I was assured both...
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#1331994
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Telus hires offershore hire company to handle their customer service. I waited for 1 hours 28 minutes and 8 second to check my account. I was told the offshore company doesn’t have access to my account and will have to have someone to call me back. What a joke?! I am...
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1.0
#1341164
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Cancelled my home services a couple of months ago, now they are claiming I owe them $500 because didn't return the equipment. I did return all of the equipment via Canada Post over a month ago. I reason I did cancel is because of their horrible service, brutal website...
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#1370248
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Had my new optical box installed yesterday after the tech spent 5 hours installing the stupid box, and then the whole system failed a few hours later, so I called them and put on hold for 30 min and talked with agent for an hour and a half and couldn’t resolve the...
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1.0
#1344868
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, British Columbia V6B 8N9
Canada
Phone:
(888) 811-2323
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Telus Communications Products and Services

After 7 years with Telus, I moved to another provider. It took an unbelievable 4 days to get my number working on my phone. It was a miserable experience. Two employees stand out as exceptions to the whole thing. At the Eaton Centre, Saad Sohail provided excellent...
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4.0
#1340177
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