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NOT A HAPPY CUSTOMER !!!!!!!!!!!! I LIVE IN MURRAYVILLE / LANGLEY OVER A YEAR NOW AND I STILL HAVE ISSUES WITH TELUS TV KEEPS LOSING SIGNALS AND MANY TECHNICANS HAVE COME BY AND SO FAR NO LUCK IN FIXING OUR LOST SIGNAL ON TV TELUS PROVIDES A SERVICE AND BILLS ME FOR...
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1.0
#1403776
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Telus Communications - Customer service

What a *** joke ! Is there anyone there ? Who has that much time. Their like an insurance company, best friends when you sign up and your enemy when you need them. *** *** !
1.0
Details
Discounts and Special Offers
Product or Service Quality
Reliability
Style and Design
Value for money
#1449457
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I have been a customer of Telus for as long as they've been in business many years now. I am appalled and shocked at the ridiculous department they call customer service. I myself have been in the sales and customer service industry for over 20years and am aware that...
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1.7
#1372228
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I spent over 15 hours and speaking to five different Representatives trying to switch over to corporate account and renew a 2-year contract with Telus Mobility I went into the corporate office and it took about 3 weeks for me to get it resolved when it finally was...
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1.0
#1388861
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Telus Communications - Balance?

Switched cell phone provider 2 months ago because I was not happy with the offers from Telus. Today received an email that I owe them 6.00 and they are sending my account to their collection agency. I never received a phone call or text message from them in 2 months and all of a sudden I owe them 6.00. Very unprofessional o send an email threatening someone without even trying to contact them before. Terrible company. Never recommending this company to anyone
2.5
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1392034
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Telus Communications - Shaw is way better than these idiots

I haven’t had good internet since I got them, and they’re all retards at Telus
#1423366
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I called to cancel my account with Telus. I waited on hold for two hours before an agent responded and then was asked a series of security questions. I requested to cancel my account. I was told by the agent they could not cancel my account and I needed to be...
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I didn't like
  • Poor customer service - does not deserve a single star
#1334480
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I have been a Telus customer for the past 30 years, so when I needed to upgrade my phone I did some comparative research before going into the Telus store in the Mississauga Heartland area (5840 Mavis Rd #2, Mississauga, ON L5V 3B7) on Mon., Sept. 24, 2018 at 12:30pm....
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3.0
I liked
  • Extremely unsatisfied and pissed off
#1367250
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Telus sent me a text in July, informing me that my plan was changing in August. Okay. So, I called them. On hold for well over an hour to speak with a guy in the Philippines who didn't have a sweet clue, even though he tried to fake it by reciting a prepared text. I...
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1.0
I didn't like
  • Dont answer the phone
#1340365
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, British Columbia V6B 8N9
Canada
Phone:
(888) 811-2323
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Telus Communications Products and Services

TELUS NEVER HAD CHANGED THEY HERE TO SHOW SOME SHINY THINGS GOT YOU TIED THEN NEVER CARE IF YOU WANT TO LEAVE PAY PENALTY AND GO THAT'S WHAT THEY WANT MONEY WITHOUT SERVICE MY SHAW WAS FASTER THAN THIS FIBER BUT THEY NEVER AVAILABLE TO TACKLE I M TRYING TO CONTACT THRU...
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#1348355
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