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WORST customer service ever. I have been put on hold for more than 2 hours. They say they care about their customers but do not value their customer’s time. Keeps on transferring to other departments but do not resolve any issues. I just upgraded my phone but used the...
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Anonymous
wayne

..and who are going to go with…. Shaw? They're all now at the lowest common denominator.

#1305342
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Called Telus to get some of their services, was on hold for over an hour? What kind of company expects a potential customer to wait on hold for over an hour to speak with someone? What a joke, they lost me as a customer and I hope they lose many more, pretty ignorant...
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1.0
Salmon Arm, British Columbia
I didn't like
  • Being on hold for over an hour
#1316760
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Telus Communications - Worst customer service ever

I called in 5 times to talk to a Manager about the credit which was offered to me when i bought iphone from TELUS. I’m still not able to talk to a manager- they were supposed to call me back within 72 hours , haven’t received any call till now ! Every time i call they just give me a new timeline to wait - it’s almost a minth niw waiting for call back . Worst company ever Bullshit
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1313008
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I had such an awful experience with Telus. Almost every time I tried speaking with a customer agent they were not able to help and often tried to not answer my questions or requests in an around about and indirect manner. I often had customer service agents who barely...
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Anonymous
Anonymous

TELUS is a BC headquartered company that I agree does not listen. They plan to put fiber optic cable services in our historic neighborhood in Calgary without talking to anyone...

Anonymous
mr mad as ***

i'm surprised you even got to talk to anyone These multimillion dollar corporation hiring less people but will spend Millions on automated equipment to put people out of work....

#1283649
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Telus Communications - Telus representative are all scammer

Never trust Telus anymore, since their representative are all scammer.
#1326010
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I have been with Telus for over 15 years, my contract was up and I wanted to see if they could match Fido with their rate plans. Basically when I went into the store and told the representative what Fido was offering me he pretty much told me I should go with Fido...
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2.4
#1274517
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Telus Communications - TERRIBLE SERVICE!!!!

The worst telus experiences of my life. They are liars on the phone promising everything is fixed when it’s frisky not is fixed. Having to wait a week for these guys to do anything. The technicians that are contracted through telus absolutely suck. They walk away from you. Leave for hours. Very rude and don’t explain anything. Very very upset.
#1315177
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Hello my name is Lisa Larche my account is under 778-908-8417 I called customer service and got Ronnie to help me reconnect my WiFi he was so helpful and not at all frustrated with my little experience he checked thoroughly to make sure my WIFI was indeed the issue...
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3.6
I liked
  • Call in center ronnie that helped
#1251929
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Telus Communications - They are not happy unless you are unhappy!!!

Worst company ever. Every time I upgraded my phone they changed me to text billing which went to my 10 year old. Then they tarnished my credit as “late” not unpaid . Been with them for 20 years. Do not deal with them EVER
#1231179
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, British Columbia V6B 8N9
Canada
Phone:
(888) 811-2323
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Telus Communications Products and Services

I have been a customer of TELUS Mobility for 18 years, I pay my bill well before the due date in fact I usually pay my cell phone when I receive the text notification then I don't forget. I recently had an issue with my phone, so I called TELUS to see if I was able to...
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#1244828
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