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I have been with Telus for over 15 years, my contract was up and I wanted to see if they could match Fido with their rate plans. Basically when I went into the store and told the representative what Fido was offering me he pretty much told me I should go with Fido...
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2.4
#1274517
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Telus Communications - They are not happy unless you are unhappy!!!

Worst company ever. Every time I upgraded my phone they changed me to text billing which went to my 10 year old. Then they tarnished my credit as “late” not unpaid . Been with them for 20 years. Do not deal with them EVER
#1231179
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Hello my name is Lisa Larche my account is under 778-908-8417 I called customer service and got Ronnie to help me reconnect my WiFi he was so helpful and not at all frustrated with my little experience he checked thoroughly to make sure my WIFI was indeed the issue...
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3.6
I liked
  • Call in center ronnie that helped
#1251929
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Hi1 I have been getting calls from 888-811-2323 several times and nobody speaks and just hangs up, what is this happening and its happening for many days.Could you please see why I am getting this call on a daily basis and nobody speaks out, it really is strange....
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#1256539
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I have been a customer of TELUS Mobility for 18 years, I pay my bill well before the due date in fact I usually pay my cell phone when I receive the text notification then I don't forget. I recently had an issue with my phone, so I called TELUS to see if I was able to...
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#1244828
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We are moving, I placed the call because on their website it says that we can have our services transferred over to out new home. Well when I called they tell me that their website was wrong and that they would follow up with no later then 48 hours from the call which...
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Anonymous
Anonymous

I am not surprised. Their business practices are shady. Write to the PM . I have. #shutdowntelus

1.2
#1215890
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being such a big company they have no idea what customer service is. I have encountered this with more than just one of their employees over the phone. They will refuse to help you. They wont tell you anything but rather keep you blind and charge you as much as they...
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1.1
#1259397
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Telus Communications - Terrible!!!!

Called not only twice but THREE times for the past three months to get my pre paid visa for signing up with telus internet. They say there is NO record of me calling. LIES! I dont qualify for one now apparently!!! I have had to call at least three times to get my Wi-Fi back up and running. TERRIBLE SERVICE ALL AROUND!
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1231166
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Will NEVER use telus again. As a business owner, I decided there was no sense keeping print advertising anymore as no one uses it (yellow pages). I called to cancel my service to find out that their cycle between their contract call and the actual date you can cancel...
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1.4
I didn't like
  • Customer service
#1216042
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, BC V6B 8N9
Phone:
(888) 811-2323
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Telus Communications Products and Services

I signed up for Telus Internet after 6 years with Shaw. Upon signing up, they scheduled the cancellation wth Shaw. During Installation, the guy told me that my house was not wired for Telus and he would have to come back and do some outside work. He assured me that my...
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1.0
I liked
  • On the ground personnel-always have
I didn't like
  • Would never use telus govt again
  • Customer service dept
  • Stealing balance thinking that i am dead
#1200918
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