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Prior to last phone update wifi reception wasn’t too bad. Sitting at home in exact same spot did the update that was available I haven’t been able to get reception since! And yes I am sitting in the same spot! Days have gone by and same problem!! Phone doesn’t hook to...
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#1284907
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I had such an awful experience with Telus. Almost every time I tried speaking with a customer agent they were not able to help and often tried to not answer my questions or requests in an around about and indirect manner. I often had customer service agents who barely...
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#1283649
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I have been with Telus for over 15 years, my contract was up and I wanted to see if they could match Fido with their rate plans. Basically when I went into the store and told the representative what Fido was offering me he pretty much told me I should go with Fido...
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2.4
#1274517
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being such a big company they have no idea what customer service is. I have encountered this with more than just one of their employees over the phone. They will refuse to help you. They wont tell you anything but rather keep you blind and charge you as much as they...
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1.1
#1259397
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Someone is calling from your phone number 888-811-2323 and is not answering. I checked for explanations: there are several people who have gotten a phone call from this number with the same result: NO ANSWER. Pleas take care of this problem. 888-811-2323 look at this...
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#1257451
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Hi1 I have been getting calls from 888-811-2323 several times and nobody speaks and just hangs up, what is this happening and its happening for many days.Could you please see why I am getting this call on a daily basis and nobody speaks out, it really is strange....
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#1256539
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Hello my name is Lisa Larche my account is under 778-908-8417 I called customer service and got Ronnie to help me reconnect my WiFi he was so helpful and not at all frustrated with my little experience he checked thoroughly to make sure my WIFI was indeed the issue...
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3.6
I liked
  • Call in center ronnie that helped
#1251929
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I have been a customer of TELUS Mobility for 18 years, I pay my bill well before the due date in fact I usually pay my cell phone when I receive the text notification then I don't forget. I recently had an issue with my phone, so I called TELUS to see if I was able to...
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#1244828
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I have been a customer of TELUS Mobility for 18 years, I pay my bill well before the due date in fact I usually pay my cell phone when I receive the text notification then I don't forget. I recently had an issue with my phone, so I called TELUS to see if I was able to...
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I didn't like
  • Do not value the customer
#1244826
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, BC V6B 8N9
Phone:
(888) 811-2323
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Telus Communications Products and Services

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Telus Communications - They are not happy unless you are unhappy!!!

Worst company ever. Every time I upgraded my phone they changed me to text billing which went to my 10 year old. Then they tarnished my credit as “late” not unpaid . Been with them for 20 years. Do not deal with them EVER
#1231179
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