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Telus Communications - Telus representative are all scammer

Never trust Telus anymore, since their representative are all scammer.
#1326010
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Called Telus to get some of their services, was on hold for over an hour? What kind of company expects a potential customer to wait on hold for over an hour to speak with someone? What a joke, they lost me as a customer and I hope they lose many more, pretty ignorant...
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1.0
Salmon Arm, British Columbia
I didn't like
  • Being on hold for over an hour
#1316760
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Telus Communications - TERRIBLE SERVICE!!!!

The worst telus experiences of my life. They are liars on the phone promising everything is fixed when it’s frisky not is fixed. Having to wait a week for these guys to do anything. The technicians that are contracted through telus absolutely suck. They walk away from you. Leave for hours. Very rude and don’t explain anything. Very very upset.
#1315177
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Telus Communications - Worst customer service ever

I called in 5 times to talk to a Manager about the credit which was offered to me when i bought iphone from TELUS. I’m still not able to talk to a manager- they were supposed to call me back within 72 hours , haven’t received any call till now ! Every time i call they just give me a new timeline to wait - it’s almost a minth niw waiting for call back . Worst company ever Bullshit
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1313008
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WORST customer service ever. I have been put on hold for more than 2 hours. They say they care about their customers but do not value their customer’s time. Keeps on transferring to other departments but do not resolve any issues. I just upgraded my phone but used the...
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Anonymous
wayne

..and who are going to go with…. Shaw? They're all now at the lowest common denominator.

#1305342
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Prior to last phone update wifi reception wasn’t too bad. Sitting at home in exact same spot did the update that was available I haven’t been able to get reception since! And yes I am sitting in the same spot! Days have gone by and same problem!! Phone doesn’t hook to...
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#1284907
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I had such an awful experience with Telus. Almost every time I tried speaking with a customer agent they were not able to help and often tried to not answer my questions or requests in an around about and indirect manner. I often had customer service agents who barely...
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Anonymous
Anonymous

TELUS is a BC headquartered company that I agree does not listen. They plan to put fiber optic cable services in our historic neighborhood in Calgary without talking to anyone...

Anonymous
mr mad as ***

i'm surprised you even got to talk to anyone These multimillion dollar corporation hiring less people but will spend Millions on automated equipment to put people out of work....

#1283649
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I have been with Telus for over 15 years, my contract was up and I wanted to see if they could match Fido with their rate plans. Basically when I went into the store and told the representative what Fido was offering me he pretty much told me I should go with Fido...
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2.4
#1274517
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being such a big company they have no idea what customer service is. I have encountered this with more than just one of their employees over the phone. They will refuse to help you. They wont tell you anything but rather keep you blind and charge you as much as they...
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1.1
#1259397
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Contact Telus Communications

Mailing Address:
TELUS Client Care
PO Box 7575
Vancouver, British Columbia V6B 8N9
Canada
Phone:
(888) 811-2323
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Telus Communications Products and Services

Someone is calling from your phone number 888-811-2323 and is not answering. I checked for explanations: there are several people who have gotten a phone call from this number with the same result: NO ANSWER. Pleas take care of this problem. 888-811-2323 look at this...
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#1257451
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