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Telus Communications

Telus Communications

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What is your customer experience with Telus Communications?

Telus Communications Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Telus Communications has 1.6 star rating based on 250 customer reviews. Consumers are mostly dissatisfied.

  • 30% of users would likely recommend Telus Communications to a friend or colleague.

  • Rating Distribution
  • Pros: Extremely unsatisfied and pissed off, Coverage, Comfy chairs in the store.
    Cons: Customer service, Poor customer service - does not deserve a single star, Billing errors.

View full overview ›

Media from reviews

Telus Communications - Phone line burned in forest fire - still getting billed
Telus Communications - Company is a joke. No service, no refunds. Nothing.Telus Communications - Terrible serviceTelus Communications - Terrible service - Image 2Telus Communications - Biggest regret of my life, signing a contract with adtTelus Communications - Biggest regret of my life, signing a contract with adt - Image 2Telus Communications - Total crap service
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Top Telus Communications Reviews

Positive Review

"Changing locations"

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The person Anniza was very helpful and respectful! Answered all my questions patiently and politely! Of course it is yet to be seen if everything works as...

Critical Review

"Billing AGAIN"

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A billing problem that was resolved in February 2025 has been added back onto my April bill. I want a supervisor to return my call tomorrow at 613-363-****....

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Sandra O Ayv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing AGAIN

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A billing problem that was resolved in February 2025 has been added back onto my April bill. I want a supervisor to return my call tomorrow at 613-363-****.

View full review
Loss:
$90
Cons:
  • Cannot get service cannot get corrected billing

Preferred solution: Full refund

User's recommendation: Do not ever get Telus services

Temple H Cfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

Original review updated Mar 20, 2025

A telus rep came to my door and talked me into home security, internet and mobile for same as what I'm paying for internet and mobile with previous service providers. I was told that I could upgrade my phone any time (just wait 2 months he said) and the mobile bill will stay the same.

That was absolutely false!

Then I had an additional $25 tacked on my security bill that I wasn't expecting - a city emergency service fee.

Second, I realize that home security isn't worth having - a waste of my money for a renter, unnecessary expense for a low income single person.

It was a dumb decision but on top of that I've had to have the deadbolt replaced once already within 4 months because it won't work with the passcode. A tech came prior to redo the passcode, it worked twice then quit.

And if the power goes out, it's completely useless.

Third, I dropped my phone and the screen cracked.

I opted in to the device care when I upgraded but with my first repair the monthly premium is going up $2. So after 24 months I will have paid $400 for device care insurance.

As soon as my 24 months are finished I'm returning to Virgin and

I Will Never recommend Telus to anyone.

View full review
Loss:
$4960
Cons:
  • Representative gave false information
  • Too expensive

Preferred solution: Price reduction

User's recommendation: Choose Virgin Mobile - much better customer service and never any issues

Marzipan P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Do-it-yourself Customer Service

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Original review updated Mar 14, 2025

Yes, really, they don't have a phone number. Think.

A telephone company without a phone number.

They do have on-line self-help where you act as your own customer service representative. I've never received a bill.

I don't know where the charges come from, and recently I was charged for roaming in Costa Rica. The only reason I know about that is that they texted me.

View full review

User's recommendation: Don't go near Koodoo (Telus's discount brand)

Resolved
Jervon Twy
map-marker Beaumont, Alberta

Resolved: Need to talk to a representative

They Will not connect me to a representative after I have tried on line to get a long distance plan and did not succeed

View full review
Letisia Nxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sherwood Park, Alberta

Satisfied

Things got sorted and finished with a relived state of mind.

who I talked to was very help full and easy to understand..

View full review
Cheryl N Puy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bill is too high

I was charged $330 and an extra $330 on my January bill. This is a huge mistake on your part! My January bill should be $130 at the most.

View full review
Loss:
$860
Cons:
  • Terrible need to talk to person

Preferred solution: Price reduction

Carl L Den

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

0 stars for rating, *** poor customer service

My device has not been paid off since November 18, 2024 and this is unacceptable. I have made several payments to keep my account at a balance of $450 from October to November, to pay off my device at contract completion on November 18. However, Telus continues taking my monthly charge from the $450 credit I deliberately made to pay off the device by November 18, 2024, as per the end of my contract.

View full review
Pros:
  • 0 pros
Cons:
  • Poor customer service - does not deserve a single star

Preferred solution: Full refund

Anonymous
map-marker Edmonton, Alberta

Need answers

First I don't like to be referred to by *** customer . Period.

I'M still waiting for my red tablet that should of been

Ship out.

Also my billing is at a.credit of, $ 266. Is this true

Tech. person has come this morning to set a home phone, he is

Out looking for something, hope he comes back.

View full review
Anonymous
map-marker Georgetown, Ontario

Extremely poor telecommunications for a telecommunications Company

Well I have had nothing but problems dealing with Telus. From camera mixup to wrong dates to getting a bill for installation that was waved.

Trying to call to sort out the bill that was a 45 min wait... my time is valuable as well so I hung up. I also got a bill for the first month that was suppose to be free. Lol cameras arrived on the 19th of Dec and I have a bill for my first month today is the 8th of January.

Good grief. Would I recommend you nope Koodoo is Great.

View full review

User's recommendation: Run

Alegria Fon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Langley, British Columbia

Horrible line

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Updated by user Oct 18, 2024

I have talked about bad reception and bad cell phone service. Eric , the technician have guided me how to transfer to LTE , but nothing has changed in the quality .

I still cant talk without multiple breaks . Its just horrible . Take a note , we will not change our home internet to telus until you improve the quality of your service.

And most probably we will return to Fido . Telus is

Original review Oct 11, 2024

Cant talk to anyone . Because your cell service is horrible !!!

We just cant hear each other, had to stop the call and dial over and over . Fido was amazing! Do smth with your lines . And post the customer service phone in google , without asking about the email info .

We agreed to switch home internet as well , but now I dont want. Also take away 100 simbol request .

I am very disaponted with you . It was wrong decision to leave Fido

View full review
Andray Qhm
map-marker Edmonton, Alberta

Want to speak to agent

I travelled outside the country and deactivated my number

But now am back and want to reactivate my number . Please help me out

Thank you

View full review

User's recommendation: I will recommend family and friends in the near future

Richard L Idy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

MORONIC

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Updated by user Nov 17, 2024

This company never gives my problem a second thought .I was to receive a callback twice. I was not home when the call came in. So our issue is not solved, I keep getting put on HOLD.

Original review Oct 18, 2024

I can not get in to my account because for some reason it seems to be SECURITY LOCKED even though I pay more than their *** bill every month! Rick.

View full review
Anonymous
map-marker Kelowna, British Columbia

Absolutely the worst customer service, I have ever encountered. Condisending staff, unable to answer clear questions, always interrupting and really doesn't want to help the customer in any way.

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With Postal strike now, where to return equipment? Their only answer is to call customer service...after hours of being on the phone, get rid of chat line and put a human that can answer questions and improve Customer Service which is terribly lacking.!!!

View full review
Jamielyn Bzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sherwood Park, Alberta

My optik tv is not working

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My TV is not working. I've followed all the instructions 8 times, etc.

Still not working. Tried to call technical support and was on hold for 2 hours.

I finally hung up. Ridiculous!

View full review

User's recommendation: Don’t expect good customer service or support unless you’ve got all day to be on hold.

Taegen Fvf
map-marker Vancouver, British Columbia

Useless

Pathetic and very useless in every way just like Telus in general I just went into 1 of your useless stores to get my phone changed over to a new contract and it showed me how much more useless your provider is Im disappointed with the pathetic service you have at your stores and will recommend to everyone I know to leav your service because of how pathetic it is in every way

View full review
Ariyan Oyt
map-marker Calgary, Alberta

Constomer wait times are too lengthy. We were hung up on 2x after waiting for over an an hour. Also when they ask to leave your name and number so that they can respond that doesn't work.

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Horrible wait times and because of this we are seriously considering switching providers. The gentleman who eventually helped us was great but it took over a day of trying to get through to get any help.

Plus, we were not impressed on getting disconnected by Telus twice. Very poor customer service.

View full review

About

Related Companies

Koodo Mobile, Telus Digital, Breaking Free Online, TELUS Health

Summary



  • Official company name: Telus Communications

  • Type of Business Entity : Public

  • Foundation date: 1990 (Edmonton, Alberta, Canada)

  • Specialty: Telecommunications

  • Divisions: Telus Internet, Telus Mobility, Telus TV

  • Subsidiaries: Public Mobile, Koodo Mobile

  • Product range: telecommunications products and services (internet access, voice, entertainment, healthcare, video, and IPTV television)

  • Partnerships: Telus Communications is a member of the British Columbia Technology Industry Association


Telus Communications reviews and complaints

Telus Communications is ranked 584 out of 2158 in Telecommunications category

Area Served

Canada

Payment Methods

MasterCard

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