I have been a Telus customer for 2-3 years now and never had an issue with them until I finally picked up a smart phone with a data plan. The people at the store turned on the Data Notifications message (and it showed as on in my online profile); however, I have NEVER once received a single message related to this.
The last two months I was charged an extra $15 and $30 in data charges. I was frustrated due to the surprise charges so I called in to see if I could have it resolved.
Apparently I "should have known that the messaged aren't necessarily going to be sent" and that I "should have downloaded an APP to do it for me." They refused to remove the charges and "graciously" offered to half the bonus charges.
I don't understand how a company can charge their customers extra for THEIR lack of service and then FIGHT their customers over such a small amount of money (for a large company).
I'd say that I hate their customer service...but I am pretty sure it doesn't even exist.
Product or Service Mentioned: Telus Communications Phone Plan.
Monetary Loss: $45.