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Contact Telus Communications Customer Service

How to Reach a Person at Telus Communications

Verified Contact Information

Toll-Free Number:

  • 1-888-811-2323
    Telus Internet, TV and Home Phone
Call Now
Send Message

Customer Service:

  • 1-800-883-6888
    TELUS Home Services Chinese
  • 1-866-558-2273
    Telus Mobility
  • 1-866-771-9666
    TELUS Mobility in the US
  • 1-855-255-8828
    Telus Smarthome Security
  • 1-866-218-2155
    US/Canada
  • 1-412-222-6153
    US/Canada
  • 1-800-361-3311
    US/Canada
  • +656 311 4745
    Singapore
  • +1 416 940 5995
    TELUS Mobility International
  • +44 207 187 4144
    UK

Customer Service:

mytelusapp@telus.com
App Support
securitygra@telus.com
Data Management Standard Contact

Legal:

datatrustoffice@telus.com
Privacy Inquiries

Sales/ Reservations:

procurementservicedesk@telus.com

Telus Communications Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Telus Communications Phone Number
1 (888) 811-2323
Average Hold Time
00:05:28
Average Calls duration
8 minutes
Most Popular Telus Communications Email Address
procurementservicedesk@telus.com
Telus Communications Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Telus Customer Service?

Most Popular Number:

(888) 811-2323
Telus Internet, TV and Home Phone
Total calls: 892 Issues resolved: 47 Last call: Jul 6, 2026

Telus has published phone numbers to ensure customer service is as streamlined as possible. You can contact Telus customer service for technical assistance with your TELUS mobility service or device. For this, the Telus customer service phone number is 1-866-558-2273 or *611 on your TELUS mobile phone. If you face problems with your account, phone usage, billing, and sales, dial the same Telus customer service number. In addition to this, you can contact Telus by dialing 1-866-771-9666 if you need support while traveling within the US. However, if you are outside Canada and the US, call Telus at 1-416-940-5995. You will get help with online mobility orders, including smartphones, tablets, and smartwatches. To get Telus tech support, use the number 1-888-811-2323.

If you need to contact Telus customer care, you can write an elaborate email explaining the problem and requesting answers. The Telus support email address to get help with your App is mytelusapp@telus.com. You can also use this email address if you have problems with your account, in-person services, and other support. On the other hand, for queries related to sales and reservations, the Telus support email address that customers use is procurementservicedesk@telus.com. You can use these addresses instead of the Telus support number if the issue you are facing is not urgent.

You will be pleased to know that the company offers Telus 24-hour customer service for customers who need technical assistance for mobility, internet service (no internet connection or slow connection), home services, etc. For help with phone usage, plans, billing, and more, it's best to contact Telus customer service between 9:00 AM and 7:00 PM ET. Telus customer service hours for accounting and billing when traveling abroad is from 9:00 AM to 10:00 PM ET, Monday through Sunday. For help with mobility orders placed online, Telus customer service hours range between 9:00 AM and 10:00 PM EST, Monday through Friday. These hours differ on the weekends, between 9:00 AM and 6:00 PM EST.

PissedConsumer Club

Contact Information

Telus Communications Website:

Telus Communications Help Center:

Corporate Office Address:

Telus Communications Inc
PO Box 7575 510 West Georgia St.
Vancouver, British Columbia V6B 8N9
Canada

Other Info (opening hours):

Hours:

Monday - Sunday: 9am - 7pm


Other Location:

Calgary

2 Ave SE, Calgary,

AB T2A 5N7, CA

More contact details

Summary of Telus Communications Customer Service Calls

1.3K TOTAL
CALLS
07:41 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Telus Communications?

Payments and Charges Question:

  • “Prepaid Recharge but not Working”
  • “Billing”
  • “My bill”

Product/ Service Question:

  • “My landline is not working and the phone is under *** and she has no email the phone number is *** account number is *** can you send a tech to the house *** my phone for emergency medical alert”
  • “Incomplete work after replacing street pole”
  • “Internet hook up”

Request for Information Question:

  • “Appointments”
  • “Update expiry date on my mastercard”
  • “Have had dead phones for a week now, please help”

Staff Question:

  • “Moving my service”
  • “To keep cell phone service”
  • “Need a service call”

Account Question:

  • “Need account number”
  • “Account has been deleted. I need it!!!”
  • “Accidentally locked phone”

Activation/ Cancellation Question:

  • “To renew our contract”
  • “Cancell homeline phone”
  • “Cancel service”

Return/ Replace Question:

  • “Returns”
  • “To return equipment”
  • “Change name”

Shipping and Delivery Question:

  • “Package to return defective pvr”
  • “Switched providers to you but haven't received 2nd chip to set up account”
  • “Package”

Cards Question:

  • “Set up sim card”
  • “New credit card registration”
  • “My points I used for gift cards which I have not received”

Website/ Application Question:

  • “Install internet”
  • “You keep missing install appointments”
  • “Awaiting Telus installation”

Employment Question:

  • “One of your employees stole my SS# for employment. I reported the identify theft in 2023. I know need verification from you so I am not required to pay taxes on that taxable income.”

Refund Question:

  • “I payed 400 and I want my money back because they didn't restore my device”

Other Question:

  • “Phone messages”
  • “Esim issue”
  • “Our tauter is compromised”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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