Contact Telus Communications Customer Service
Telus Communications Phone Numbers and Emails
Toll-Free Number:
-
(888) 811-2323Telus Internet, TV and Home Phone
Customer Service:
-
(800) 883-6888TELUS Home Services Chinese
-
(866) 558-2273Telus Mobility
-
(866) 771-9666TELUS Mobility in the US
Telus Communications Emails:
How to Contact Telus Customer Service?
Most Popular Number:
| Total calls: 783 | Issues resolved: 34 | Last call: Jun 15, 2025 |
Telus Communications Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Telus Communications Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Telus Communications is 8888112323. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Telus Communications may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Telus Communications Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Telus Communications is 8888112323. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Telus Communications may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Telus Communications mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Telus Communications is procurementservicedesk@telus.com. 51% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Telus Communications Website:
Telus Communications Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 9am - 7pm
Other Location:
Calgary
2 Ave SE, Calgary,
AB T2A 5N7, CA
Telus Communications Customer Service Reviews
I can not get in to my account because for some reason it seems to be SECURITY LOCKED even though I pay more than their *** bill every month! Rick.
How Good is Telus Communications's Customer Service?
Summary of Telus Communications Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Telus Communications?
Payments and Charges Question:
- “Billing”
- “Billing problem”
- “Overdue bill”
Product/ Service Question:
- “Internet is off and still waiting for help for tv/ internet for two address for the last two mths getting beyond upset with the service”
- “Optic tv not working”
- “Poor connectivity”
Request for Information Question:
- “Need to talk to a representative”
- “Tel. Request to old provider”
- “Update account”
Staff Question:
- “Service keeps cutting off”
- “Your crap service is *** all over our nfl championship games”
- “Transfer services”
Account Question:
- “I'm no longer a Telus customer over a month ago n they took money out of my account yesterday n I'm not with them no more I'm with chatre”
- “Over 1 hour waiting time on phone to have a team member ???”
- “Forgot email password”
Activation/ Cancellation Question:
- “Canceller”
- “Cancelation of tv”
- “Cancelling business services”
Return/ Replace Question:
- “Change name”
- “Change of address”
- “Change payment method”
Shipping and Delivery Question:
- “Package to return defective pvr”
- “Switched providers to you but haven't received 2nd chip to set up account”
- “Package”
Website/ Application Question:
- “You keep missing install appointments”
- “Awaiting Telus installation”
- “Installing thermostat”
Cards Question:
- “New credit card registration”
- “My points I used for gift cards which I have not received”
- “I need my tablet sim card shipped ro me”
Refund Question:
- “I payed 400 and I want my money back because they didn't restore my device”
Other Question:
- “Cellular data issue”
- “Phone transfer”
- “No TV no ohone”
Compare Telus Communications Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
