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Contact Telus Communications Customer Service

Telus Communications Phone Numbers and Emails

Toll-Free Number:

  • (888) 811-2323
    Telus Internet, TV and Home Phone
Call customer service
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Customer Service:

  • (800) 883-6888
    TELUS Home Services Chinese
  • (866) 558-2273
    Telus Mobility
  • (866) 771-9666
    TELUS Mobility in the US
  • (855) 255-8828
    Telus Smarthome Security
  • (866) 218-2155
    US/Canada
  • (412) 222-6153
    US/Canada
  • (800) 361-3311
    US/Canada
  • +656 311 4745
    Singapore
  • +1 416 940 5995
    TELUS Mobility International
  • +44 207 187 4144
    UK

Telus Communications Emails:

Media
Eastern Canada, Eastern Canada, Eastern Canada, Western Canada, Western Canada
Sales/ Reservations
douglas.self@telus.com
Western Canada
Is this your business?

How to Contact Telus Customer Service?

Most Popular Number:

(888) 811-2323
Telus Internet, TV and Home Phone
Total calls: 783 Issues resolved: 34 Last call: Jun 15, 2025
author avatar
PissedConsumer Reporter

Telus has published phone numbers to ensure customer service is as streamlined as possible. You can contact Telus customer service for technical assistance with your TELUS mobility service or device. For this, the Telus customer service phone number is 1-866-558-2273 or *611 on your TELUS mobile phone. If you face problems with your account, phone usage, billing, and sales, dial the same Telus customer service number. In addition to this, you can contact Telus by dialing 1-866-771-9666 if you need support while traveling within the US. However, if you are outside Canada and the US, call Telus at 1-416-940-5995. If your concerns are inclined to online order support, the Telus support phone number you should dial is 1-866-488-2709. You will get help with online mobility orders, including smartphones, tablets, and smartwatches. To get Telus tech support, use the number 1-888-811-2323.

If you need to contact Telus customer care, you can write an elaborate email explaining the problem and requesting answers. The Telus support email address to get help with your HomePro account or in-person services, send an email to homeprosupport@telus.com. You can also use this email address if you have problems with your account, in-person services, and other support. On the other hand, for queries related to sales and reservations, the Telus support email address that customers use is procuremnetservicedesk@telus.com. You can use these addresses instead of the Telus support number if the issue you are facing is not urgent.

You will be pleased to know that the company offers Telus 24-hour customer service for customers who need technical assistance for mobility, internet service (no internet connection or slow connection), home services, etc. For help with phone usage, plans, billing, and more, it's best to contact Telus customer service between 9:00 AM and 7:00 PM ET. Telus customer service hours for accounting and billing when traveling abroad is from 9:00 AM to 10:00 PM ET, Monday through Sunday. For help with mobility orders placed online, Telus customer service hours range between 9:00 AM and 10:00 PM EST, Monday through Friday. These hours differ on the weekends, between 9:00 AM and 6:00 PM EST.

Telus Communications Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Telus Communications Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Telus Communications is 8888112323. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Telus Communications may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Telus Communications Website:

Telus Communications Help Center:

Corporate Office Address:

Telus Communications Inc
PO Box 7575 510 West Georgia St.
Vancouver, British Columbia V6B 8N9
Canada

Other Info (opening hours):

Hours:

Monday - Sunday: 9am - 7pm


Other Location:

Calgary

2 Ave SE, Calgary,

AB T2A 5N7, CA

More contact details

Telus Communications Customer Service Reviews

1.3 / 5
Bad
Letisia Nxx
Satisfied

Things got sorted and finished with a relived state of mind.
who I talked to was very help full and easy to understand..

Taegen Fvf
Useless

Pathetic and very useless in every way just like Telus in general I just went into 1 of your useless stores to get my phone changed over to a new contract and it showed me how much more useless your provider is Im disappointed with the pathetic service you have at your stores and will recommend to everyone I know to leav your service because of how pathetic it is in every way

Richard L Idy
MORONIC
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I can not get in to my account because for some reason it seems to be SECURITY LOCKED even though I pay more than their *** bill every month! Rick.

Uri Qlx
Web site and lack of communication

YOUR WEBSITE SUCKS, big time. I have spent over 8 hours on the telephone with Telus over two days.

Each person I spoke to has been very gracious and helpful. Unfortunately, one problem would be fixed, another created, then I would be transferred to another department, on and on. How do I reach customer loyalty?

I pay for services I don't get, nothing works correctly. Your people are great, your system not so much.

How Good is Telus Communications's Customer Service?

Loreda Wtk
Loreda Wtk
Feels Disappointed | Sep 20, 2024

I needed help to reset my password for Facebook. They said they’d send a code code never happened so I’m not impressed.

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Aviyah Pdu
Aviyah Pdu
Feels Disappointed | Jul 16, 2024

I don't agree with the Wait on the TV to be delivered. I think the TV should come the same time that the box came

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Gussie Iit
Gussie Iit
Feels Satisfied | Jul 11, 2024

I’m annoyed that pissedoff.com is even involved in this call. I did make a complaint to suggest I was pissed off. This website popped up out of nowhere and honestly I find this is invasive. I think how this site is managed needs to be looked at. I was not angry when I called but I am now…..

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Emmajane Ymj
Emmajane Ymj
Feels Disappointed | Jul 09, 2024

Frustrating

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Derryl Lzb
Derryl Lzb
Feels Disappointed | Jun 25, 2024

Customer Service was very good. Absoluhate Telus websites to get in to or get any information

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Carolyna Wkc
Carolyna Wkc
Feels Disappointed | Jun 04, 2024

The customer service technician was sympathetic, but could not fix my problem.

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Summary of Telus Communications Customer Service Calls

1.2K TOTAL
CALLS
04:47 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Telus Communications?

Payments and Charges Question:

  • “Billing”
  • “Billing problem”
  • “Overdue bill”

Product/ Service Question:

  • “Internet is off and still waiting for help for tv/ internet for two address for the last two mths getting beyond upset with the service”
  • “Optic tv not working”
  • “Poor connectivity”

Request for Information Question:

  • “Need to talk to a representative”
  • “Tel. Request to old provider”
  • “Update account”

Staff Question:

  • “Service keeps cutting off”
  • “Your crap service is *** all over our nfl championship games”
  • “Transfer services”

Account Question:

  • “I'm no longer a Telus customer over a month ago n they took money out of my account yesterday n I'm not with them no more I'm with chatre”
  • “Over 1 hour waiting time on phone to have a team member ???”
  • “Forgot email password”

Activation/ Cancellation Question:

  • “Canceller”
  • “Cancelation of tv”
  • “Cancelling business services”

Return/ Replace Question:

  • “Change name”
  • “Change of address”
  • “Change payment method”

Shipping and Delivery Question:

  • “Package to return defective pvr”
  • “Switched providers to you but haven't received 2nd chip to set up account”
  • “Package”

Website/ Application Question:

  • “You keep missing install appointments”
  • “Awaiting Telus installation”
  • “Installing thermostat”

Cards Question:

  • “New credit card registration”
  • “My points I used for gift cards which I have not received”
  • “I need my tablet sim card shipped ro me”

Refund Question:

  • “I payed 400 and I want my money back because they didn't restore my device”

Other Question:

  • “Cellular data issue”
  • “Phone transfer”
  • “No TV no ohone”

Compare Telus Communications Customer Service To

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