Contact Telus Communications Customer Service
Telus Communications Phone Numbers and Emails
Toll-Free Number:
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(888) 811-2323Telus Internet, TV and Home Phone
Customer Service:
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(800) 883-6888TELUS Home Services Chinese
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(866) 558-2273Telus Mobility
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(866) 771-9666TELUS Mobility in the US
Telus Communications Emails:
How to Contact Telus Customer Service?
Most Popular Number:
| Total calls: 695 | Issues resolved: 32 | Last call: Dec 7, 2024 |
Telus Communications Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Telus Communications Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Telus Communications is 8888112323. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Telus Communications may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Telus Communications Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Telus Communications is 8888112323. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Telus Communications may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Telus Communications mainly because of product/ service, request for information, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Telus Communications is procurementservicedesk@telus.com. 54% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Telus Communications Website:
Telus Communications Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 9am - 7pm
Other Location:
Calgary
2 Ave SE, Calgary,
AB T2A 5N7, CA
Telus Communications Customer Service Reviews
I can not get in to my account because for some reason it seems to be SECURITY LOCKED even though I pay more than their *** bill every month! Rick.
Horrible wait times and because of this we are seriously considering switching providers. The gentleman who eventually helped us was great but it took over a day of trying to get through to get any help.
Plus, we were not impressed on getting disconnected by Telus twice. Very poor customer service.
How Good is Telus Communications's Customer Service?
Summary of Telus Communications Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Telus Communications?
Product/ Service Question:
- “Wifi stop working”
- “Internet support”
- “Internet not working”
Payments and Charges Question:
- “Again my bill is wrong”
- “Regarding my bill”
- “I'm being charged. It should be automatic. Cleared this up two months ago!”
Request for Information Question:
- “Discuss mobility sales”
- “Plan update”
- “How to activate an esim”
Account Question:
- “Locked out of my account”
- “Need account #”
- “Change for my account”
Staff Question:
- “Change plans for home services”
- “Telus must have fired their HUMAN STAFF in favor of AI!!!!! Rick.”
- “Talk to customer service representative”
Activation/ Cancellation Question:
- “Cancelling business services”
- “Cancel my TV and house phone”
- “To cancel a service”
Return/ Replace Question:
- “To return equitments”
- “Change camera time limit picking up our dog wasting video time coverage”
- “Return of equipment”
Shipping and Delivery Question:
- “Switched providers to you but haven't received 2nd chip to set up account”
- “Package”
- “I haven't received my hardware”
Cards Question:
- “New credit card registration”
- “My points I used for gift cards which I have not received”
- “I need my tablet sim card shipped ro me”
Website/ Application Question:
- “Awaiting Telus installation”
- “Installing thermostat”
- “Installing cameras”
Refund Question:
- “I payed 400 and I want my money back because they didn't restore my device”
Other Question:
- “Phone cut”
- “Can’t receive calls”
- “Home security”
Compare Telus Communications Customer Service To
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