Telus Communications
Reviews and Complaints
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Verified Reviewer |
Kelowna, British Columbia
Customer Support
- - AI customer support replaces human agents.
- - Pays for extra-fast service; experience is slow.
- - Texts and emails warn of a Christmas Eve bill.
Just like every other mindless corporation who thinks AI Customer Support is a worthwhile way of dealing with customers. Sure you don't have to listen to us complain about your *** service and you can layoff real human beings.
I pay for 'extra' fast service and the simplest browser search reminds me of my AOL dialup days. And don't bother trying to blame it on everyone and everything but you. We use Macs/PC's, Both are the best of the best, we have tried every browser on the planet...Android...IOS...it's all the same. Our phones won't even connect right next to the router.
Great thing is there are no options as there are only two companies and know full well they will get away with this kind of crap. I will say they are very festive as I got multiple texts and emails warning me my bill was due on Christmas Eve...classy move by a classless, utterly useless company. I am certainly NOT proud you are Canadian. You are a disgusting disgrace...well done.
And Merry Christmas, I overpaid my bill so now you owe me money...here's your Christmas Eve reminder...morons.
Why do we have to give them 'one' star? They certainly do not deserve anything close.
- Get paid for laying off customer support folks
- Good word con it is exactly what describes their service
Preferred solution: I want nothing...it's what I expect. A useless pandering apology? No thanks. It's as meaningless as their Customer Service.
User's recommendation: Advice? Ha...That's Funny...Move To Roger's...An Even More Despicable Company.
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Verified Reviewer |
Burnaby, British Columbia
Can I cancel my current plan which ends in March?
My current plan ends in March. Can I transfer my number to another provider without penalty? Can you reply, please?
Preferred solution: I have a plan with you that ends March 2026. Can I go to another provider without penalty? In other words cancel my current plan without penalty.
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Verified ReviewerZero customer service
- - A 30-year Telus customer says service has regressed; 14-minute hold to reach an agent and a 46-minute call that was dropped.
I attempted to contact Telus multiple times in hopes of speaking to an agent. The first time I was on hold for 14 minutes before hanging up.
The second time was 46 minutes before the call was dropped. I have been a Telus customer for 30 years and cannot believe how far they have regressed in their customer service.
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Verified ReviewerBilling AGAIN
A billing problem that was resolved in February 2025 has been added back onto my April bill. I want a supervisor to return my call tomorrow at 613-363-****.
- Cannot get service cannot get corrected billing
Preferred solution: Full refund
User's recommendation: Do not ever get Telus services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
- - Telus promised a bundle at my current price with upgrades.
- - A $25 city emergency service fee was added.
- - Home security isn’t worth it and is unreliable.
A telus rep came to my door and talked me into home security, internet and mobile for same as what I'm paying for internet and mobile with previous service providers. I was told that I could upgrade my phone any time (just wait 2 months he said) and the mobile bill will stay the same.
That was absolutely false!
Then I had an additional $25 tacked on my security bill that I wasn't expecting - a city emergency service fee.
Second, I realize that home security isn't worth having - a waste of my money for a renter, unnecessary expense for a low income single person.
It was a dumb decision but on top of that I've had to have the deadbolt replaced once already within 4 months because it won't work with the passcode. A tech came prior to redo the passcode, it worked twice then quit.
And if the power goes out, it's completely useless.
Third, I dropped my phone and the screen cracked.
I opted in to the device care when I upgraded but with my first repair the monthly premium is going up $2. So after 24 months I will have paid $400 for device care insurance.
As soon as my 24 months are finished I'm returning to Virgin and
I Will Never recommend Telus to anyone.
- Too expensive
- Representative gave false information
Preferred solution: Price reduction
User's recommendation: Choose Virgin Mobile - much better customer service and never any issues
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Verified ReviewerDo-it-yourself Customer Service
- - No phone number; relies on online self-help.
- - Never received a bill; unsure about charges.
- - Roaming charge in Costa Rica; text notification only.
Yes, really, they don't have a phone number. Think.
A telephone company without a phone number.
They do have on-line self-help where you act as your own customer service representative. I've never received a bill.
I don't know where the charges come from, and recently I was charged for roaming in Costa Rica. The only reason I know about that is that they texted me.
User's recommendation: Don't go near Koodoo (Telus's discount brand)
Resolved: Need to talk to a representative
They Will not connect me to a representative after I have tried on line to get a long distance plan and did not succeed
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Verified ReviewerSatisfied
Things got sorted and finished with a relived state of mind.
who I talked to was very help full and easy to understand..
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Verified ReviewerBill is too high
I was charged $330 and an extra $330 on my January bill. This is a huge mistake on your part! My January bill should be $130 at the most.
- Terrible need to talk to person
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer0 stars for rating, *** poor customer service
- - Device not paid off since Nov 18, 2024.
- - I kept a $450 credit to pay off the device by Nov 18, but Telus still charges from that credit.
My device has not been paid off since November 18, 2024 and this is unacceptable. I have made several payments to keep my account at a balance of $450 from October to November, to pay off my device at contract completion on November 18. However, Telus continues taking my monthly charge from the $450 credit I deliberately made to pay off the device by November 18, 2024, as per the end of my contract.
- 0 pros
- Poor customer service - does not deserve a single star
Preferred solution: Full refund
Edmonton, Alberta
Need answers
- - I don't like being referred to as a customer.
- - Waiting for the red tablet that should have shipped.
- - Billing shows a credit of $266.
First I don't like to be referred to by *** customer . Period.
I'M still waiting for my red tablet that should of been
Ship out.
Also my billing is at a.credit of, $ 266. Is this true
Tech. person has come this morning to set a home phone, he is
Out looking for something, hope he comes back.
Georgetown, Ontario
Extremely poor telecommunications for a telecommunications Company
Well I have had nothing but problems dealing with Telus. From camera mixup to wrong dates to getting a bill for installation that was waved.
Trying to call to sort out the bill that was a 45 min wait... my time is valuable as well so I hung up. I also got a bill for the first month that was suppose to be free. Lol cameras arrived on the 19th of Dec and I have a bill for my first month today is the 8th of January.
Good grief. Would I recommend you nope Koodoo is Great.
User's recommendation: Run
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Verified ReviewerHorrible line
I have talked about bad reception and bad cell phone service. Eric , the technician have guided me how to transfer to LTE , but nothing has changed in the quality .
I still cant talk without multiple breaks . Its just horrible . Take a note , we will not change our home internet to telus until you improve the quality of your service.
And most probably we will return to Fido . Telus is
Cant talk to anyone . Because your cell service is horrible !!!
We just cant hear each other, had to stop the call and dial over and over . Fido was amazing! Do smth with your lines . And post the customer service phone in google , without asking about the email info .
We agreed to switch home internet as well , but now I dont want. Also take away 100 simbol request .
I am very disaponted with you . It was wrong decision to leave Fido
Want to speak to agent
I travelled outside the country and deactivated my number
But now am back and want to reactivate my number . Please help me out
Thank you
User's recommendation: I will recommend family and friends in the near future
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMORONIC
This company never gives my problem a second thought .I was to receive a callback twice. I was not home when the call came in. So our issue is not solved, I keep getting put on HOLD.
I can not get in to my account because for some reason it seems to be SECURITY LOCKED even though I pay more than their *** bill every month! Rick.
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