Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Waited on hold for over an hour, then spent almost 2 hours with the customer service rep explaining that the phone i was currently using to talk with her is no longer taking a charge from any chargers no matter how much it is cleaned and what not. She was amazing and set up my account and got it all set tot go, all i had to do was go to the store and pay a 600.00 deposit and my device balance.

At this point i did not care, but was confused why they needed a deposit from a current customer. Got tot he store and took well over 2 hours to get the phone, get it up and running. In the end i also had to pay 200 for the phone on top of the 600 deposit, and 75 old device balance!!! And i wont get my money back for 1 year!!!

Are you kidding me!!?? AND plan costs have sky rocketed on top of that for the exact plan I had it is costing me more, and they still don't have everything sorted out for me in regards to a phone number!?

Once this contract is done I'm leaving telus and never going back. DONT SIGN WITH TELUS EVER!!!!

Product or Service Mentioned: Telus Communications Customer Care.

Reason of review: All of the above frm Custmer service at the store/faulty phone/pricing/not as described/ and more.

Monetary Loss: $913.

Preferred solution: Price reduction.

I liked: Comfy chairs in the store.

I didn't like: Incorrect pricing, Over charge.

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