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I use Telus mobility for my cell phone. International calling for them is price is already high. But this company is terrible at international call bundles to help the customer stay with the company. In fact recently I was told that they helped me enough to take...
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#1135523
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Apparently there was some unusual activity on my phone, Telus has 2 email addresses and I am on Messenger and Whatsapp not to mention a home address in Canada (presently in Florida for the Canadian winter). Telus referred the matter to the fraud dept who suspended the...
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#1129771
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Horrible repetitious music while you wait 1.5 hours for THE WRONG DEPARTMENT! They can't do anything without transferring you to another department. So then you wait another 1.5 hours without any resolution. The worst customer support on the planet. The internet...
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Anonymous
Bob

I fully agree with you and others, Telus is a complete joke of the world as far as I see it. They have caused me a huge waste of time with their pathetic customer zombie servi...

#1119357
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Telus Communications - Horrible

Telus Communications
#1110797
when I moved from Telus to Bell there was no outstanding balance, thereafter Telus send me an invoice to my Telus online account which I no longer use. until they called me to make the payment I didn't have any idea about the outstanding balance. I made the payment as soon as realize I have outstanding balance but once they received the payment the immediate next day they reported me to the credit bureau for late payment. when I called to...
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Telus Communications Internet Service Review

Telus Communications
#1037876
1.7
Details
Have had terrible download speed since Ive been with TELUS, their customer service is below par, everytime we get someone to our house to fix ***, each one tells us something new. I am paying way too much for this absolute *** internet. Go to bell or virgin, better company and customer service
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Short Review on January 25, 2017

Telus Communications
#997403
Add ons showing up on our mobility bill we did not authorize. They are thieves. Will not ever use them again.
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Customer Service 0 Out Of 10 Review

Telus Communications
#962968
1.0
Details
this is how long i was put on hold at Telus Customer Service. I gave up after about an hour.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I live in BC and am a customer of tells for years. My wife and kids is in Northwest Territories (it is a fly in community) as her Father is Quite ill. They can't afford to have her use there phone to call, so I have been calling everyday all summer to make sure...
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2.3
#1098646
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I tried to sign up for the telus internet/cable package that includes the free tv. They told me I could sign up....but because of my "credit score" I didn't qualify for the free tv.....my husband is a doctor here in Victoria. We own our own house without a mortgage and...
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1.8
I liked
  • Store customer service
I didn't like
  • Lie and continue to lie
#1074020
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On June 20th I tried to call telus regarding overfilling. I was on hold for 45 min with the same message over and over again on how busy they where .So I hung up then I tried on the 22nd ,Still got the same message I hung up again . The reason being I have 4 kids and I...
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1.6
Peace River, Alberta
I didn't like
  • Customer service started an argument
  • Very poor customer service
  • Customer service
#1065337
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Service was originally provided on June 1st. But we didn't have access to the phone room so we had to cancel and reschedule the service. Called on the same date and a Telus Customer transfer me to the technical support. After talking with them and gave them my Order#,...
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#1056656
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I had $129.75 in the account so that I would have enough in reserve to make some emergency calls this summer 2017. Telus sent me message on my cell phone but I discovered two weeks later that they has cancelled my amount because I had not replied to their message. I...
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1.0
I didn't like
  • Did not refund full amount
#1050014
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Extremely disappointed with Telus customer service. Had internet services for an address in Edmonton, with no contracts, month to month commitments back in January and February of 2017. I cancelled services for address at end of February, returned equipment in March....
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1.0
I didn't like
  • Service
#1043930
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If Telus billing was as slow as my internet connection I would never get a bill, after talking to service tech I cannot expect anything better because I am at the end of the line and there is no solution in sight but the first of the line bills keep coming. they want...
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#1039121
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